Returns and Refund Policy

Please read: Due to the hot months ahead, all body buttas are buy at your own risk. Body buttas will be shipped with ice packs and bubble insulation but if items are melted during transit we can not replace or refund the items. We will do our very best to help them arrive in great condition but keep this in mind before purchasing. (P.S. Melted Buttas can still be used once frozen again, they just won't as full)

RETURNS AND REFUND POLICY

Thank you for shopping the Nothing But Butta!

If you are not entirely satisfied with your purchase, we're here to help.

 

  • At the moment, we do not accept returns of any kind. If you are unsatisfied with your order please send us an email so that we could see how we could help. There is no guaranteed for a solution. it's up to the owner's digression on what steps to take further.
  • Items that were damaged due to a mistake on our end with proof will be taken into consideration.

Products that do not meet these criteria will not be considered for return. If your product was damaged during transit or defective, please contact us with photo proof for a replacement or for us to give you the next steps in claiming your damaged goods with the post office.

  • By email: nothingbutbutta@gmail.com

 

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective product, please notify us within 72 hours for assistance. Please include photos of the damage or issues with your products to help us with your claim for replacement. Products that have been misused are not considered defective. Such as (leaving buttas and other items prone to melting in hot areas)

DISCONTINUED OR SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded ONLY if it's any fault on our end, just contact us!

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: nothingbutbutta@gmail.com